Algeria Telecom.. 55 commercial agencies obtain the reception quality mark – Al-Hiwar Al-Jazairia

55 commercial agencies of Algeria Telecom obtained the “At Your Service” reception quality mark, granted by the Algerian Institute for Standardization, after 5 others obtained the same mark last July, which represents 25% of the commercial network of the public institution.
The ceremony of handing over the quality mark certificates took place today, Tuesday, at the Foundation’s headquarters in Algiers, in the presence of the President and Director General of Algeria Telecom, Adel Ben Toumi, the Director of the Algerian Institute for Standardization, Jamal Halis, and the President of the Consumer Protection and Guidance Association and its surroundings, Mustafa Zubdi.
Algeria Telecom is considered the first Algerian institution to obtain the “At Your Service” reception quality mark, granted by the Algerian Institute for Standardization, which identifies 14 commitments related to reception and customer care methods.
And Algeria Telecom, in the second process of granting the Quality Mark, and within the framework of the dynamic of continuous improvement of the quality of its reception, was able to qualify 55 agencies for Algeria Telecom distributed across the national territory, bringing the total to 60 agencies that have obtained the Quality Mark, equivalent to 25% of its commercial network.
And this mark will be gradually generalized to include the total reception structures of the institution, i.e. the equivalent of 251 commercial agencies.
On this occasion, Mr. Bentoumi confirmed that the quality mark was awarded after an audit carried out by the Algerian Institute for Standardization, in order to verify whether the Algeria Telecom Agencies are responding to the 14 commitments related to the methods of receiving and taking care of their customers, imposed by this institute.
And the same official added, “This endeavor, which is considered a guarantee of confidence for our customers, and which came to embody the strategy of the institution that is keen to meet the requests of its customers, will be gradually generalized to include all of the agencies of the institution located throughout the entire national territory.”
For his part, the director of the Algerian Institute for Standardization confirmed that the quality certificate is granted to institutions wishing to obtain the quality mark “at your service”, through a commitment to respecting the methods of receiving customers at the level of public services.
It is also related to facilitating access to information, customers benefiting from public services, receiving customers in a decent and respectful manner, responding to customer requests and grievances, upgrading electronic services, and setting up a system for evaluation and continuous improvement of the quality of reception.
As for the President of the Consumer Protection and Guidance Association and its entourage, Mustafa Zubdi, for his part, he called on all national public and private institutions to follow the example of Algeria Telecom by committing to improving reception services, especially by obtaining the quality mark “at your service”.